Subjects on Phonalisa

Screencasts

Wed, 21 Nov 2018 00:00:00 +0000

Phonalisa CTI-Client

Wed, 21 Nov 2018 00:00:00 +0000

The Phonalisa CTI client successfully closes the gap between PC and phone. So it is easily possible to dial phone numbers from an e-mail, directly from a website or from the CRM system used by mouse click.

With the included colleague monitor, you can see in real time which colleague is currently on the phone, free or offline. The colleague monitor can be placed freely on your monitor, you can also make it transparent to make it as inconspicuous as possible. If you have more than one monitor, you can select on which screen the colleague monitor should be displayed.

Speed up communication processes with the help of the Phonalisa IP telephone system

Wed, 13 Feb 2019 00:00:00 +0000

A lot of time is often lost in day-to-day business to communicate on individual processes and projects. The listener is picked up quickly without knowing whether the colleague has time for this. He/she interrupts the work in order to answer the telephone call or to answer an email. Then we have to start all over again – this costs time, money and useful resources.

Wouldn’t it be better to see if a colleague has time?
Is my secretary back from her break?
Was the colleague from the administration only available from Monday to Wednesday or can I get him on the phone on Thursday as well?
I urgently need to talk to my colleague about a project – is she at her PC in the home office right now and not too busy?

All these questions would be important to clarify BEFORE starting the telephone-conversation or writing an extensive email.

Control and optimize accessibility with a Phonalisa IP telephone system

Wed, 13 Feb 2019 00:00:00 +0000

Many entrepreneurs and company bosses always ask us how they can manage to optimize the telephone accessibility in their company. Because it is often the case that customers are either not put through and instead “starve” in the queue or that the connection is simply occupied. The potential customer calls another company and the order is lost.

It is so easy to optimize the accessibility with the help of the Phonalisa IP-telephone system and thus to increase the customer satisfaction and employee motivation. The statistics and CDR data help to find out why the company cannot be reached by telephone. Once the reasons have been discovered (e.g. too few voice channels (channels), incomplete personnel deployment planning,…), you can now start to tackle optimizations and literally “get the cow off the ice”.

iCloud Sync with Phonalisa and enabled iCloud 2-factor authentication

Wed, 13 Feb 2019 00:00:00 +0000

“Two-factor authentication” or “Two-level confirmation” is a feature for all iCloud users using an Apple device with IOS 9, OS X El Capitan or later software. This function considerably increases the security of your Apple ID, but also means that when you create a iCloud-Accounts for the synchronization on the Phonalisa a few things have to be considered. Instead of using your Apple ID password as usual, you will need to generate a separate password for your Phonalisa account. In the following 7 steps we will show you step by step how to generate an application-specific password.

Subjects on Phonalisa

Screencasts

The Installation (under Linux)

The Setup Wizard

The Usersystem

The Gateway and the Routingsystem

The Groupsystem

Logging a user on and off from the mobile device

The manual setup of a SIP-Softphones

Automatic Firmware Deployment for Mobile Devices

Phonalisa CTI-Client

Speed up communication processes with the help of the Phonalisa IP telephone system

Control and optimize accessibility with a Phonalisa IP telephone system

iCloud Sync with Phonalisa and enabled iCloud 2-factor authentication