Glossary on Phonalisa

CLIR

Thu, 14 Feb 2019 00:00:00 +0000

CLIR stands for “Calling Line Identification Restriction Override”. This function is used to suppress your phone number during calls.

dynamic

Thu, 14 Feb 2019 00:00:00 +0000

A dynamic agent is registered in a queue, but is not permanently logged in. Only if he logs in firmly into a queue he also gets the calls delivered.

log in securely

Thu, 14 Feb 2019 00:00:00 +0000

In the Phonalisa telephone system, agents can be permanently logged into a queue. It is then no longer possible for the agent to log himself out of the queue. He’s a static agent then.

strategies

Thu, 14 Feb 2019 00:00:00 +0000

The strategies in Phonalisa refer to the strategies (possibilities) of the distribution of the queue calls. The following strategies are available: “Round Robin”, “Descending”, “Longest Free Agent”, “Agent with the Fewest Calls”, “In Line Agent List”, “Agent with the Shortest Call Duration”, “Random” and “All Rings”.

Night answer

Thu, 15 Nov 2018 00:00:00 +0000

Night answer is a function that signals the Phonalisa telephone system that the last group member has left his workstation. If night answer is activated, all incoming calls to the group are now forwarded, e.g. to a queue or a voice menu.

Ring Delay

Thu, 15 Nov 2018 00:00:00 +0000

The ring delay can be set for groups and call groups. It represents the time delay between the receipt of a call on the telephone system and the ringing of the called telephone. Example: employee 1 rings for 20 seconds, employee 2 gets on after 10 seconds, employee 3 gets on after 15 seconds etc….