Glossary

Terms around the Phonalisa IP telephone system briefly explained.

C: CLIR CLIR stands for "Calling Line Identification Restriction Override". This function is used to suppress your phone number during calls.
D: dynamic A dynamic agent is registered in a queue, but is not permanently logged in. Only if he logs in firmly into a queue he also gets the calls …
L: log in securely In the Phonalisa telephone system, agents can be permanently logged into a queue. It is then no longer possible for the agent to log himself …
N: Night answer Night answer is a function that signals the Phonalisa telephone system that the last group member has left his workstation. If night answer …
R: Ring Delay The ring delay can be set for groups and call groups. It represents the time delay between the receipt of a call on the telephone system and …
S: strategies The strategies in Phonalisa refer to the strategies (possibilities) of the distribution of the queue calls. The following strategies are …