Features on Phonalisa

Overview of all functions

Mon, 01 Jan 0001 00:00:00 +0000

This page provides a complete overview of all available functions (over 270) of the Phonalisa IP PBX. Please note that individual functions are only available in the Phonalisa Enterprise version. Details on the individual version models can be found in the price and version overview.

This way to the Phonalisa prices and versions

Fast access

The basic functions

The Phonalisa Dashboard

The Voice-Mailbox

The address book with UC functions

The Calendar

Basic Functions

Mon, 01 Jan 0001 00:00:00 +0000

All telephony functions of conventional telephone systems

Toggle (change) between several call subscribers

Simply switch back and forth between several callers. The held caller always hears music on hold.

Call Forwarding

Forward calls to internal extensions or external numbers. You can do this as well before you have accepted the call.

Forward "Blind" or forward with query

You can “blindly” forward calls to another phone number/extension – without first asking. However, you can also inform the other party and consult them first – then forward the caller.

User administration

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Users in the Phonalisa telephone system

No matter for which version size of the Phonalisa telephone system you decide, the number of the registered user is always unlimited.

A user is a subscriber of the internal telephone system. Users can be assigned to a group, can register as agents and much more. The administrator can also block access to individual GUI modules for specific user groups.

Each user receives his or her own user name, which can be used in URL´s such as e-mails and Jabber (Instant Messenger).
With the stored password, the user can log on to the web interface, listen to his Answering Maschine or log on to his CTI-Client register
Voice messages or faxes, among other things, are transmitted to the e-mail address.
The group to which the user belongs can also be specified in the user system.

More about the Phonalisa group system…

Group and authorization system

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Simple configuration

Via the Phonalisa web interface you can quickly and easily create and edit any number of groups.
Each group can have its own extension to make you available for internal and external calls.
You can specify one Hold music track list per group, define a central drop point, a Fax header text and a Fax header number and whether the group is allowed to use the Billing (billing system).
Users can be added or removed from a drop-down box to the group.

Fully flexible call diversion system for group calls

Similar to the call forwarding system for users, you can also flexibly divert calls for groups.
You can decide whether calls should be forwarded in Busy, Timeout or when Night answer is activated.
The targets are freely definable. You can select internal extensions, other groups, voice menus, queues or call groups.

The group permissions

The setting options of the authorization system are extensive.
Authorizations include the Sudo function, the Monitor function, the Pickup function, the Statistics function, the Intercom function and the Listen function.
The functions are applicable to the own group and to the members of the other groups.
For example, if the Pickup function is activated, you can transfer calls from other group members to your telephone. If you have also set the pickup authorisation to another group, you can also pick up calls from the other group.

Authorizations for Queue Functions

You can also use the group system to set whether you can view the statistics of individual or multiple queues.
In this way, individual user groups can prohibit access to the statistics.
You can also specify which group may and may not use the Agent Monitor.

More about the Phonalisa queues…

Queues and call groups

Mon, 01 Jan 0001 00:00:00 +0000

The queues and call groups embody the Phonalisa call centre functions. Depending on the Phonalisa version size you choose, you have either call groups or queues to choose from (or both in the larger versions).

Here we show you the different functions and what you can use queues and call groups for.

Application areas

Callcenter
Connection of home office colleagues (queues only)
Hotlines and Shops
Emergency call centers

Queue Functions (Abstract)

Individual greeting
Call forwarding when busy and Empty
Call Distribution Strategies
Levels and positions for the agents
External Agenten
Freely definable waiting times

Functions of the call group (short version)

Call diversion when busy, Timeout and Night answer
Individual music on hold
Call distribution via Ring delay

The Phonalisa Queues

General Settings

Give your queues individual names, these can also be changed after the event.
You can reach the queue via the stored phone number.
The CID-prefix is used for visual display on your telephone display.
Also a greeting can be deposited, so the callers know immediately on which queue they are calling..
You can store a different music on hold track list for each queue – just the way you like it.

Queue Strategies

The following strategies are available

Call Groups

Mon, 01 Jan 0001 00:00:00 +0000

The call groups are available from the startup version. They represent the reduced version of a queue – but also offer certain call center functions. These include, for example, the Ring Delay and call diversion for different cases.

General Settings

You can define an individual name and a description for the call groups.
The call group can be reached internally and externally via the stored call number.
The music on hold can also be defined for each call group. Of course you can also select “Ringing instead of music”.

Advanced Settings

The forwarding cases are manifold: You can define a call forwarding destination for the case “Timeout“, the case “Busy” and for the case “Night answer“.
Users, groups, call groups, queues, voice menus or a manual destination can be selected as destination (e.g. a mobile phone number)
The maximum waiting time is the time in seconds that elapses before the call is dropped, redirected to the timeout call forwarding or the central drop point is used..
The default ring duration is a value in seconds and refers to the bars of the ring delay..
Script extensions can also be stored for call groups.

User and ring delay of the call groups

Users can be easily selected and added from the drop-down box.
The bars of the Ring Delay can be moved by “Drag&Drop“. This allows you to create any call distribution and let any phone ring for as long as you like.

Do you need more extensive call center functions? Then take a look at the versatile settings of the Phonalisa queues.

More about Queue Functions

Time and date controlled call distribution

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Date values in the time profile

In the Phonalisa time profiles, date values and time values can be created quickly and easily in a profile. These profiles can then be used in the call diversion system or in the routing system. This makes it possible to redirect calls on a specific date or time or route calls to a new destination.

Use cases for date rules:

holiday plan
annual closing
exhibition dates
deliveries
Holidays and vacations

Date and time values can also be combined!

UC Functions

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Unified Messaging, Chat and Presencefunctions

Integrated Fax-Server

The system offers you an integrated fax server. You can easily receive and send faxes. You can use the web interface of Phonalisa or have incoming faxes sent to you by email.

Jabber/XMPP Chat-Server

Phonalisa offers you a Instant Messenger server based on the widely used XMPP/Jabber protocol. You can also use the presence control via this service. There are countless Jabber clients on all platforms that are compatible with the system. Due to the open and expandable protocol Phonalisa is very future-proof.